Frequently asked questions
1) All Partners are able to access discount (10%) on the online City Store by creating an account via the website ‘shop.mancity.com’ using your partner email domain. Once an account has been created, the discount will automatically be applied.
2) If any Partner email domains haven’t been added to the system or are new, please share this with your relevant Partnership Marketing Manager, which will we arrange.
3) For any purchases made in the City Store, partners will receive a discount by explaining (in advance of arrival) that they are a partner of the club, and the staff shall apply the discount at check-out.
All partners are able to request to purchase additional GA tickets for home and away fixtures throughout the season.
All requests must be submitted directly to the Partner Ticket inbox ‘partnertickets@cityfootball.com’, with the following information:
- Partner that is requesting
- Contact details (name and email) of the individual requesting
- Fixture of choice
- Number of tickets
- Split across age brackets: 60+ / Adult / 18-21 / 18 & under
- If the request is contracted or non-contracted
Once received – a member of the Partnership Operations team will be in touch, outlining cost and availability. Please note that all requests to purchase must be paid for by card.
Ticket requests must be submitted no later than 2 weeks prior to the fixture date, and depending on availability, can be capped at specific amounts.
In order to access City+, partners must redeem a designated (personalised) code that enables a free subscription on the platform. The code is detailed as follows:
1) ‘PARTNER NAME IN FULL CAPS’ followed by ‘PARTNER’.
2) The link to access the City+ page is here: mancity.com/citytv/city-plus
The code itself can be accessed up to 100 times on separate accounts.
Please note that users will have to enter card details in order to redeem the subscription, however, the code has an unlimited validity, so you will never be charged.
1) All Partners are able to access discount (10%) on the online City Store by creating an account via the website ‘shop.mancity.com’ using your partner email domain. Once an account has been created, the discount will automatically be applied.
2) If any Partner email domains haven’t been added to the system or are new, please share this with your relevant Partnership Marketing Manager, which will we arrange.
3) For any purchases made in the City Store, partners will receive a discount by explaining (in advance of arrival) that they are a partner of the club, and the staff shall apply the discount at check-out.
All partners are able to request to purchase additional GA tickets for home and away fixtures throughout the season.
All requests must be submitted directly to the Partner Ticket inbox ‘partnertickets@cityfootball.com’, with the following information:
- Partner that is requesting
- Contact details (name and email) of the individual requesting
- Fixture of choice
- Number of tickets
- Split across age brackets: 60+ / Adult / 18-21 / 18 & under
- If the request is contracted or non-contracted
Once received – a member of the Partnership Operations team will be in touch, outlining cost and availability. Please note that all requests to purchase must be paid for by card.
Ticket requests must be submitted no later than 2 weeks prior to the fixture date, and depending on availability, can be capped at specific amounts.
In order to access City+, partners must redeem a designated (personalised) code that enables a free subscription on the platform. The code is detailed as follows:
1) ‘PARTNER NAME IN FULL CAPS’ followed by ‘PARTNER’.
2) The link to access the City+ page is here: mancity.com/citytv/city-plus
The code itself can be accessed up to 100 times on separate accounts.
Please note that users will have to enter card details in order to redeem the subscription, however, the code has an unlimited validity, so you will never be charged.
All partners are able to produce co-branded merchandise products. For any requests, please contact your dedicated Partnership Marketing Manager, who will provide the latest brochure and contact information to submit an order.
For any merchandise requests above and beyond contractual rights – partners must purchase these directly from the City Store, either online (shop.mancity.com), or at the physical stores directly, located below.
Location 1: City Store, Etihad Campus, Ashton New Rd, Manchester M11 3FF
Location 2: City Store, Unit 11/12, SC, Manchester Arndale, 12 Market St, Manchester M4 1AJ
Find details in the Store Discount section – which details how you can redeem your 10% discount.
Please contact your Partnership Marketing Manager to arrange access. For those that already have access, visit: https://cityfootballgroup.sharepoint.com/sites/ManCityAssetLibrary2024x25
When accessing and utilising player imagery we ask that all Partners adhere to the following simple rules:
Always use a minimum of 3 Man City players in each communication or execution
Only use images from the present 2024/25 season that feature the current Puma match and training kits
Do not use images featuring UEFA branding or from Champions League matches – UEFA rules do not permit any Clubs to allow their partners to utilise UEFA Champions League imagery
Only use images of current Man City 1st team players - do not use images of the manager & coaching staff or footballers who no longer play for Man City
ALWAYS SEEK APPROVAL FROM MAN CITY FOR EVERY EXECUTION USING AN IMAGE, INCLUDING HOW, WHERE AND WHEN IT WILL BE USED
SmartFrame Step-by-Step Process:
Log into SmartFrame using your Partner specific login. Login Link: https://photolibrary.mancity.com/log-in
Once logged in - you will have access to a range of specific imagery folders.
To embed an image, select the image you wish to embed and then select the Embed button, before clicking on the Copy Code button. This will copy a short line of code to your clipboard. To embed the image on your site, head to your website's CMS and find the page on which you would like the image to appear. Now, making sure you are using the page's HTML/Text editor rather than the visual editor, navigate to the section where you would like to embed the image and paste this code.
To download the image please select the Download button, following this you'll have two options:
Download as Preview: for social media and featured use images.
Download as High-Res: for print use only.
Please contact your Partnership Marketing Manager for your bespoke Partner Asset guide.